Who doesn’t remember being shushed by the school librarian? Too much noise in the library is disruptive, but if you’re stuck at an airport or waiting to watch a football game, you want noise… a constant flow of information. Read more
CommCore Blog and News
“Prompts for the TelePrompTer”
With both Republican and Democrat presidential conventions this month, TelePrompTer operators in Cleveland and Philadelphia are in high demand. We will make note of which speakers perform better than others from the lectern.
Is Your Crisis Plan Updated for Cyber?
Of all the Crisis categories – natural disasters, human error, ethical lapses, product recalls -Cyber is growing the fastest and exponentially. A report by non-profit Identity Theft Resource Center shows from 2014 to 2015:
- Breaches rose from 783 to 3,930
- Records exposed jumped from 85 million to 736 million
- Estimated financial losses from compromised records leaped from $400 million to $14.9 billion
The report recommends five security principles CEOs should take direct responsibility for.
Read more Asking “How did we do?” helps Texas improve crisis response from Ebola to Zika
When local, state and federal authorities faced the nation’s first confirmed Ebola outbreak in Dallas in 2014, reviews of their response were harsh:
- Bungled protocols at Texas Presbyterian Hospital, site of the original infection
- Conflicting public messages from hospital, county, state and federal government authorities
- Lack of overall preparedness and coordination
A key tenet of good crisis planning is conducting a thorough post-crisis assessment of “lessons learned” – aka “How did we do?”
Read more The Washington Metro Shutdown: “Safety First” was the Message
When Washington, DC Metro’s new General Manager Paul Wiedefeld announced the complete shutdown of the nation’s 2nd largest subway system on a work day last Tuesday with only 9-and-half hours’ notice, he sent two unequivocal signals:
- Safety first
- He is ready to take whatever actions are required to safeguard the public and salvage the crumbling system regardless of the consequences
It turned out the caution was warranted.
Read more Communicators and Succession Planning
The sudden death of Supreme Court Justice Antonin Scalia has set off a Washington style mega-debate on succession planning. We’ll leave to others the political squabbling about whether we will have a new justice named and confirmed this year.
Flint’s Water Crisis: From Drip to Torrent
Michigan Governor Rick Snyder’s public apology for the water crisis in Flint brings to light several crisis issues – many centered on communications problems:
- Was this a preventable crisis?
- Why didn’t Gov.
What’s Your Industry’s Trust-Breaker-Issue and What Will It Be In 2016?
For the pharmaceutical and biotechnology industries, the Trust-Breaker is drug/product prices. For automotive it has always been safety, but today cheating the EPA is just as hot. In banking and finance, it’s CEO’s pay and annual bonuses versus the average worker. Read more
CAPping 30 Years in Business: Lessons from an Ongoing Successful Run
CommCore’s 30th anniversary provides an opportunity to reflect on what has made our company
a success – starting in a New York City apartment, now with offices in Washington, NY, Dallas, Los Angeles and consulting assignments on all continents except Australia and Antarctica.
a success – starting in a New York City apartment, now with offices in Washington, NY, Dallas, Los Angeles and consulting assignments on all continents except Australia and Antarctica.Social Media Lessons From Pro Athletes
We’re not in the business of picking on pro athletes. But it sure appears that some of them are quite good at social media blunders. We can learn from two ill-advised postings over the summer:
Shortly after Washington Redskins quarterback Robert Griffin (aka RGIII) lost his starting job, an intern he hired to manage his social media postings “liked” a posting on Instagram criticizing the football team’s owner. Read more